01 / SECURITY TOOLINGPYTHON
PhishSnap
A fast, lightweight phishing triage tool using AI to analyze suspicious emails, inspect URLs, check WHOIS data, and verify domain legitimacy.
View project ↗Senior Technician · Project Manager · Cybersecurity Graduate Student
Technical depth.
Clear direction.
I’m Alexandra McKinnon. I work at the intersection of hands-on IT operations and project delivery, helping turn complex technical needs into organized, practical outcomes. I’m also pursuing my master’s degree in cybersecurity.
AM
Professional focus
- 01 Technical operations
- 02 Project coordination
- 03 MSP service delivery
- 04 Cybersecurity education
Combining practical experience with continued study.
01 TECHNICAL OPERATIONS
02 MSP DELIVERY
03 PROJECT LEADERSHIP
04 CONTINUED LEARNING
Selected work / 2026
Practical work,
clearly presented.
Selected projects that reflect how I approach technical support, problem-solving, and automation.
02 / SUPPORT INTELLIGENCEPYTHON
StackMate Pro
An AI-driven MSP support tool that approaches technical issues like a Tier 3 engineer—surfacing root causes, fix scripts, alternatives, and client-ready communication.
View project ↗Field notes
Thinking in
public.
Notes from the work: what I found, how I approached it, and what I learned.
About Alexandra
I connect hands-on technical work with organized delivery.
As a senior technician and project manager at a managed service provider, I troubleshoot complex issues, coordinate projects, communicate with stakeholders, and help move work from problem to resolution.
I’m pursuing a master’s degree in cybersecurity to build on my operational background and strengthen my knowledge of security principles, risk, and defensive practices.
Technical
- Technical troubleshooting
- Systems administration
- MSP service delivery
- Process improvement
Leadership
- Project delivery
- Stakeholder communication
- Technical escalation
- Team enablement
Open channel
Let’s talk about
what’s next.
I’m always glad to connect with people working in IT operations, project delivery, cybersecurity, and technical leadership.